San Francisco at a reception at NewVoiceMedia

[Arzina3225]

olumn – A while ago, during Dreamforce , I was in . Named by Gartner as a top player in the field of contact centre as a service . Upon entering, my Dreamforce pass was scanned. Everything was right at that reception. Nice people, beautiful spaces, lounge areas, big screens, good conversations about talent and Silicon Valley, and about the impression Michelle Obama had made. That morning we had seen her being interviewed by Mark Benioff, the big boss of SalesForce. The former first lady was heartwarming and disarming.


The system I
When I get back to the Netherlands I get an email from Anna Brookes, sales assistant NewVoiceMedia. If I want to be called about setting up a cloud contact center , voice over IP. I am not responsible for russian phone number list the cloud contact centers, and forward the email to Niall. He finishes it. I let Anna know.

A few days later I get an email. From Anna Brookes, Sales Assistant NewVoiceMedia. If I want to be called. I answer her, no need. A day later. Anna says she has now sent a few emails and she wants to know if I have read them. If she can call me. I let her know via her email address that I do not want any more emails. A day later again. “Hello Joost. My name is Anna Brookes. I want to check with you.” I answer “Is this a bot??”



Then I get a response from Arvid, from NewVoiceMedia. “You are right, she is a bot” (is a bot female?) “Sadly, this bot (not our own product) is not perfect…. I deactivated further messages.” No further excuses. “Looking forward to hear from your colleagues in time..” Also a bot?

Anti-campaign. The club that values ​​customer contact hires a runaway bot that is as deaf as a pot. It takes two weeks before the bot can be stopped.

Man stops system.