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Studying This Value Information, Companies Can Then Offer Improved Products And Services To Their Customers. Foreign Operating These Research Tasks Through Surveys Has Become A Trend In Organizations That Are Committed To Satisfying The Needs Of Their Users. Entrusting This Function To A Call Center Is A Decision Very Successful For, Among Many Other Things, The Optimization Of Resources Of The Company Itself Thanks To The Business Outsourcing. Not Surprisingly, A Contact Center Professional Knows All The Tools To Measure The Level Of Customer Satisfaction Of A Company.