Advanced B2B e-commerce and its potential
Posted: Tue Dec 24, 2024 11:44 am
Advanced B2B e-commerce has enormous potential in the age of digitalization – every company needs to have an online store. Simply establishing an e-commerce platform is not enough. The development of B2B e-commerce is crucial. The seller must introduce additional functions for customers in order to encourage them to continue cooperation. What else do you need to know about advanced B2B e-commerce?
Advanced B2B e-commerce – index:
Advanced B2B e-commerce capabilities
Extensive search
Direct contact with sales representatives
Minimum order size
Advanced billing features
Customized B2B Platform Options
Summary
Advanced B2B e-commerce capabilities
What elements can be developed to make your B2B online store bahamas whatsapp number database for customers to use? What new features should be introduced to attract customers to shop at your store? Some examples are below.
Extensive search
The search engine is the most important function of the store that must be functional and operate flawlessly. It must search for product names, product codes or even segments of codes. What is crucial is that it must properly locate product details, prices, availability and discounts. It must suggest phrases in case of erroneous entries and filter the accuracy of the results.
Customers can enter different types of questions, but the search engine should provide the correct results. A good option is the ability to add products to the cart directly in the browser.
advanced B2B e-commerce
Direct contact with sales representatives
Implementing a B2B platform is an opportunity to save money for a company, since the system replaces the team of representatives. However, unattended and unsupervised service can cause problems for customers. The question always arises: what can be done when a customer needs help and cannot get it from the system?
This is why the company should introduce a dedicated supervisor for all business partners . The person who plays the role of supervisor should be introduced by name and his/her profile should contain a photo of his/her face. The platform should have a chat so that the contractor can contact his/her supervisor. This human element will make the seller feel safe and receive better service.
Minimum order size
The owner of the B2B e-commerce platform can use this type of protection. It is not profitable to process very small orders, so the minimum order size for all or specific products should be set. This is necessary for profitability and margin management.
advanced B2B e-commerce
Advanced billing features
The billing process in the case of B2B is more complicated than in the case of B2C online store. It should be designed to minimize the risk of cart abandonment. The ability to replicate the previous cart is equally important. Customers should be able to transfer the shipping cost to the accounts of their merchant partners (such as FedEx, UPS, etc.).
Customized B2B Platform Options
The advanced B2B platform not only has extensive functionality, but also presents interesting, sometimes unusual solutions. One of them is the panic button . This is an option for the brave. The company selling products on the B2B platform can place this button on each subpage.
After pressing the button, an input field appears, where the customer can enter the message that is sent directly to the board of directors . This is a clear sign that the company cares and is not afraid of criticism, and, on the contrary, the company wants to know what, according to business partners, needs to be improved.
The next advanced option is the preliminary order . Each person will appreciate having someone else do the work for them. This option makes the ordering process easier by creating a list of products that the buyer might be interested in. This list is made based on the average of the last visits. The platform should give the customer the ability to edit these lists. This would be a huge time saver for the company that is the buyer. The feature gives the seller the option to offer discounts and rebates.
The next interesting convenience for the company is the electronic checklist that improves the process of receiving goods and confirming delivery compliance. It is worth providing this functionality in the form of a mobile application, which will allow you to move specific products to be accepted or changed by touch. After acceptance, the product should disappear from the list.
Advanced B2B e-commerce – index:
Advanced B2B e-commerce capabilities
Extensive search
Direct contact with sales representatives
Minimum order size
Advanced billing features
Customized B2B Platform Options
Summary
Advanced B2B e-commerce capabilities
What elements can be developed to make your B2B online store bahamas whatsapp number database for customers to use? What new features should be introduced to attract customers to shop at your store? Some examples are below.
Extensive search
The search engine is the most important function of the store that must be functional and operate flawlessly. It must search for product names, product codes or even segments of codes. What is crucial is that it must properly locate product details, prices, availability and discounts. It must suggest phrases in case of erroneous entries and filter the accuracy of the results.
Customers can enter different types of questions, but the search engine should provide the correct results. A good option is the ability to add products to the cart directly in the browser.
advanced B2B e-commerce
Direct contact with sales representatives
Implementing a B2B platform is an opportunity to save money for a company, since the system replaces the team of representatives. However, unattended and unsupervised service can cause problems for customers. The question always arises: what can be done when a customer needs help and cannot get it from the system?
This is why the company should introduce a dedicated supervisor for all business partners . The person who plays the role of supervisor should be introduced by name and his/her profile should contain a photo of his/her face. The platform should have a chat so that the contractor can contact his/her supervisor. This human element will make the seller feel safe and receive better service.
Minimum order size
The owner of the B2B e-commerce platform can use this type of protection. It is not profitable to process very small orders, so the minimum order size for all or specific products should be set. This is necessary for profitability and margin management.
advanced B2B e-commerce
Advanced billing features
The billing process in the case of B2B is more complicated than in the case of B2C online store. It should be designed to minimize the risk of cart abandonment. The ability to replicate the previous cart is equally important. Customers should be able to transfer the shipping cost to the accounts of their merchant partners (such as FedEx, UPS, etc.).
Customized B2B Platform Options
The advanced B2B platform not only has extensive functionality, but also presents interesting, sometimes unusual solutions. One of them is the panic button . This is an option for the brave. The company selling products on the B2B platform can place this button on each subpage.
After pressing the button, an input field appears, where the customer can enter the message that is sent directly to the board of directors . This is a clear sign that the company cares and is not afraid of criticism, and, on the contrary, the company wants to know what, according to business partners, needs to be improved.
The next advanced option is the preliminary order . Each person will appreciate having someone else do the work for them. This option makes the ordering process easier by creating a list of products that the buyer might be interested in. This list is made based on the average of the last visits. The platform should give the customer the ability to edit these lists. This would be a huge time saver for the company that is the buyer. The feature gives the seller the option to offer discounts and rebates.
The next interesting convenience for the company is the electronic checklist that improves the process of receiving goods and confirming delivery compliance. It is worth providing this functionality in the form of a mobile application, which will allow you to move specific products to be accepted or changed by touch. After acceptance, the product should disappear from the list.