Below is a breakdown of customer service tools emphasizing calls and voice features.
Posted: Thu Jan 23, 2025 3:22 am
The platform boasts the ability to resolve half of users’ customer questions instantly through its AI-powered assistant, Fin. The bot is built to handle repetitive tasks and pulls from support content to resolve cyprus b2b leads queries. This makes for an “always-on” support strategy and likewise frees up more time for reps to handle in-depth issues one-on-one.
Screenshot of the Intercom customer service software.
Call, chat and IVR customer service software
9. LiveAgent
LiveAgent offers a self-described “simple” solution that doesn’t skimp on features. The platform handles queries across channels but perhaps most notable is LiveAgent’s call center software. Call-routing, unlimited call recording and call-back requests are all built into the platform.
Screenshot of the LiveAgent customer support tool.
10. Aircall
Living up to its namesake, Aircall’s platform is ideal for businesses that are frequently on the phone with customers. The platform’s AI features include call summaries and phrase detection to identify trends among customer queries. Aircall’s breakdown of analytics can likewise inform teams where they might be dropping the ball with calls.
Screenshot of the Aircall customer service analytics.
How to choose the best customer service tools for your business
Picking the “best” tool for your business requires context.
For example, are you laser-focused on social media customer service? Do you already have a comprehensive knowledge base? Will your software integrate with your CRM?
Screenshot of the Intercom customer service software.
Call, chat and IVR customer service software
9. LiveAgent
LiveAgent offers a self-described “simple” solution that doesn’t skimp on features. The platform handles queries across channels but perhaps most notable is LiveAgent’s call center software. Call-routing, unlimited call recording and call-back requests are all built into the platform.
Screenshot of the LiveAgent customer support tool.
10. Aircall
Living up to its namesake, Aircall’s platform is ideal for businesses that are frequently on the phone with customers. The platform’s AI features include call summaries and phrase detection to identify trends among customer queries. Aircall’s breakdown of analytics can likewise inform teams where they might be dropping the ball with calls.
Screenshot of the Aircall customer service analytics.
How to choose the best customer service tools for your business
Picking the “best” tool for your business requires context.
For example, are you laser-focused on social media customer service? Do you already have a comprehensive knowledge base? Will your software integrate with your CRM?