Exchange Data

This year again, we advise you to make a point of honor in the management of your customer complaints. The objective is to build customer loyalty, make yourself known as experts in your sector and enter into a process of continuous improvement! Before you embark on setting up an organization ...

Some companies manage to attract new customers , but all end up losing them, and some by the truckload! Indeed, every year, companies lose an average of 10% of their customers, or 50% every 5 years, according to a study by the Harvard Business Review. All sectors and companies are impacted by the ...

It's going fast. Very fast, in fact. We saw it in Boston in September .

As is often the case, marketing professions are the first to be impacted. In this fast-paced digital environment with no finish line, the role of the Content Manager has remained essential in marketing for a good ten years ...