Collect data manually: Despite automation, manual philippinen vorwahl whatsapp collection can also be useful, especially for deep analysis and a personalized approach to each client.What is Front Office in simple terms? Angelica Popovicheva Head of Call Center RocketCall Contents of the article: Main functions Basic principles Impact on sales Recommendations for business Front office is a term used to describe the departments and employees of a company that directly interact with customers. Key functions include providing information, selling products and services, and providing support and problem solving. Unlike the back office, the front office plays an important role in forming the first impression of the company and creating a positive customer experience.
Main functions Service. Here, managers interact with clients on a daily basis, resolve their issues, and provide information. It helps not only retain existing clients, but also attract new ones. It is important that the office is equipped with modern systems for efficient request and feedback management. Sales management. Managers work to increase sales, analyze client needs, and offer them relevant products or services. Efficient work affects revenue growth. Implementation of modern CRM systems allows you to automate the process, improve interaction.