About the company Vacancies Infotell

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Telephone service standards (TSS) - style of dialogue, filler words, interruptions, clear speech, tone of voice, etc. Interface - working in CRM, filling out a call form, literacy, etc. Dialogue management - stress resistance, adaptation to the subscriber, identification of needs, etc. Gross violations - dumping, uncultured conduct of dialogue, etc. Other errors: TO - quality of communication, technical errors in the call Scenario - relevance of the scenario, completeness of information, logic of the scenario, effectiveness Results Based on the results of each month, the quality department compiles operator ratings, where you can see those operators who have shown the highest quality results of their work.

These employees do not go unnoticed; congratulations canada mobile number and awards of the best employees are always held at the sites. Alena Kuzina Leading quality control specialist “Infotell” Have questions? Write to us your name Your phone your message I agree to the termsUser Agreement I agree to receive promotional offers Send , St. Petersburg, Italianskaya st., no. , lit. E Single number for Russia: ---- Blog News Stock Success Stories FAQ Contacts Industry Solutions Inbound Sales Inbound Telemarketing .



Organization and maintenance of the hotline Processing customer orders Dispatch service outsourcing Virtual office or secretary Backup call center Processing requests in chat/messengers Online store maintenance Free number - Outbound Telemarketing Cold calling New Client Search Services Marketing research Automatic customer notification Working with accounts receivable Conducting telephone surveys and questionnaires Invitation to events and exhibitions Business solutions Loyalty identification (NPS analysis) Infotell Chat Competitor Analysis © Infotell All rights reserved.