Customer Care, Customer Experiencecustomer indonesia email database Care All Brands Strive, Or Should, To Care For And Please Their Customers And Try To Offer The Best Possible Experience So That They Are Customers, Or Even Prescribers, For Many Years. (Cx) As The Result Of A User's Perception Of A Brand After Interacting With It In Any Of Its Physical Or Online Channels. In This Perception, Emotional Or Psychological Factors Have A Capital Weight And Will Determine Your Satisfaction, Loyalty And The Future Or Non-recommendation Of This Experience To Other People.
Customer Service (Sac) Takes Center Stage In The Customer Experience At Crucial Moments In The Customer Journey, This Is In Situations In Which Customers Need Relevant Information Such As, For Example, Purchase Assistance, Resolving Technical Requirements, Finalizing Payments , Tracking Shipments, Cancellations, Incidents Or Complaints. One Thing That Is Certain Is That Normally Customers Only Request The Services Of A Contact Center When They Really Need It And Urgently. Hence The Weight Of The Sac Within The Customer Experience.