Much the same as deleting them in the first place, simply select the Undelete button on the prospect record in order to retrieve them. In addition, you can also select ‘Undelete matching prospects found in the recycle bin during this import’ during the import process to undelete a prospect with a matching CRM ID or email address.
Furthermore, a prospect will be undeleted if your Pardot account hasn’t turned on AMPSEA (allow multiple prospects with the same email address) and you manually add a prospect with that same email address.
Prospect Actions
A deleted Pardot prospect will also be restored when number in cambodia they go into a Pardot email that you have previously sent them and they click a link.
If a deleted prospect submits a form with the same email address as currently held on their record, they will also be undeleted from the recycle bin.
**Remember** - It’s all well and good if an opted-out prospect who is in the recycle bin wants to fill out a form, but ideally we want to get them back on-side and subscribing to our email communications.
Pardot will try and help here by sending an automated resubscribe email if it notices this kind of activity from an opted-out prospect. However, in order to set this up, HML (Handlebars Merge Language) must be enabled within your Pardot account. Our very own Jake Bond has been busy writing a blog on this, which can be found here.
Salesforce Actions
There are certain Salesforce activities that trigger a sync with Pardot - these will also restore the prospect from the recycle bin.
Deleting prospects permanently
It’s now also possible to permanently remove prospects from your Pardot account. GDPR regulations give a prospect the right to ask for their information removed from your database. In this case, you must oblige.
In order to permanently remove a prospect from your database and your recycle bin, simply navigate to the bin, select the prospect’s respective checkbox, and hit the Permanently Delete from within the dropdown underneath the prospect table.
A video showing the steps