Fake reviews are not common

[nusaibatara]

Most negative reviews are genuine. Don't assume that the reviewer is lying or a competitor out to get you. Most likely, they are a real customer who has the right to express their opinion.

Don't fight to have a comment removed buy phone number list unless there is a real reason why it should be removed (threat, insults, or hateful comments).



Report deceptive reviews



Tip 4: Report deceptive reviews
Only customers who have actually purchased a product or service can leave a review. You can contact customer support directly on Facebook and request that the comment be deleted, but you will need to provide evidence and explain the situation, so you should be able to speak English.



So how do you respond to negative reviews?
Determine the structure of your response. The easiest way to start is to address the client and greet them. Then express your understanding of the situation. This should give the client the feeling that you understand them and appreciate their efforts to remedy the situation. You should then ask for more details about the problem , send photos, or anything else that the situation requires.



Tip 5: Example of (in)correct handling of the situation
Example 1: The hairdresser answers without thinking

How not to respond to negative reviews



In this response, the hairdresser probably got angry at first and immediately wrote it off. In the response, she is rude, defends her work, does not offer any solution... But what is worst is that she puts the "blame" on the customer. The response sounds like "it's your fault that we had to wash your hair". While the professional should have first warned her client that this "phenomenon" can occur after the final varnishing.



The hairdresser's response could (in a better case) look like this:
Example 2: The hairdresser answers responsibly

How to respond to negative reviews



That sounds a bit better, what do you think? And client Majka might even return to the hair salon. As a solution to the situation, the hair salon should reconsider whether the brand of hairspray they use meets the requirements and whether it would not be wiser to buy better quality products for the final styling next time.